Refund policy

Thank you for shopping at Sattvic Foods.
If you are not entirely satisfied with your purchase, we're here to help.

Order Cancellation

  • You may cancel your order within 2 hours of placing it for a full refund.

  • Orders cannot be cancelled once shipped.

  • If a cancellation request is made after shipping or the parcel is rejected at delivery, two-way shipping fees will be deducted from your refund.

Refunds & Returns

  • Gourmet food products are not returnable unless there is a quality issue with the product.

  • Any quality issues must be reported to us within 7 days of receipt of the product.

  • Before returning a product, please ensure:

    • The product was purchased in the last 14 days.

    • The product is unused and unopened.

    • Refund may not be issued without the return of the product.

📩 To initiate a return, please email us at info@sattvicfoods.in to receive the return address.

  • Return shipping charges are non-refundable.

  • Refunds will be processed through the original payment method within 7–10 working days after inspection.

Damaged Items

  • If you receive a damaged product, please notify us immediately.

  • Kindly provide photographs of the damage so we can assess whether the product is eligible for recall or disposal.

  • Refunds may not be issued without the return of the product unless disposal is approved.

Shipping & Delivery Terms

  1. Shipping Estimates: Delivery timelines are based on carrier estimates. Delays caused by operational constraints, weather, political disturbances, or festivals are beyond our control.

  2. Your Choice of Carrier: You may select a carrier of your choice. Please ensure the carrier serves your location. If the chosen carrier refuses your package, we will ship using the best available option.

  3. Refund Guarantee: If your order is not delivered within the estimated delivery days + 2 days, you will be entitled to a refund of:

    • The entire air shipping fees, or

    • Our cost of surface shipping fees (as store credit).

  4. Free Cancellation Protection: If your order is not delivered within the estimated delivery days, you may cancel your order without any cancellation fees.

Contact Us

If you have any questions about our Refunds and Returns Policy, please contact us:
📧 info@sattvicfoods.in